InTouch ELD 2020

Get to Know This Electronic Logging Device That’s Revolutionizing Driver Tracking

Driver tracking devices, commonly referred to as ELDs or Electronic Logging Devices, are now required by law. Find out if the InTouch ELD has what you need.

InTouch is one of the leading global GPS solutions providers for truckers and commercial fleets. The InTouch ELD is the latest in their collection of tracking tools designed to assist drivers and companies with tracking their fleet and their drivers’ habits and activities. As of December 2019, a federal mandate was put in effect that required the use of ELDs, or Electronic Log Devices, in all commercial vehicles. As a result, the company developed the InTouch ELD that offers a host of driver and vehicle tracking features.

In this InTouch ELD 2020 review, we will cover all the pros and cons of this system, as well as its best features, any drawbacks there may be, and more. We’ll look at the factors involved in choosing an ELD and help you see the many benefits that come from this solution beyond just meeting compliance regulations. This insight can help you make the most informed decision about your ELD integration.

The ELD mandate requires that all fleet and commercial vehicles be equipped with these electronic logging devices. The recording and maintaining of digital driver logs have proven to improve safety on the roads and ensure that drivers are remaining compliant with Hours of Service (HOS) and other driving regulations. Finding the right ELD isn’t just going to benefit you—it is going to guarantee that your fleet is compliant with all FMCSA laws and regulations.

Pros and Cons of the InTouch ELD

There are a lot of different features to consider, but the best way to get a glance at the InTouch ELD and what it offers is to check out the pros and cons, highlighted below.

  • 30-day money-back guarantee
  • Live fleet tracking
  • Month-to-month service with no contracts
  • Easy to install and use
  • Offers more than compliance tracking
  • Monthly subscription required for service
  • Possible three-year device commitment if you don’t bring your own

InTouch ELD Specifications

Compliance FMCSA-Certified
Device Tablet, Smartphone
Customer Support Phone, email, “Useful links” section
Basic Features Life fleet tracking including engine run time, hours of service, fuel usage, and location, analytics and scorecards, maintenance diagnostics, real-time event alerts, dispatch module
Payment Made $29.95/month for BYOD (Bring Your Own Device) per vehicle

$44.95/month with tablet included per vehicle

Features of the InTouch ELD

There are several compliance features built into the InTouch ELD, but what a lot of people don’t realize is that the device is also packed with convenience features galore. The capabilities and included tracking solutions are impressive, and when you compare them to the affordability of this system, it gets even better. Enjoy premium features like those listed here:

Live Fleet Tracking, 24/7

When you install the InTouch ELD platform, you will have 24-hour access to fleet tracking tools in real-time. InTouch has integrated its renowned GPS fleet software with new ELD platform features to provide fleet managers and owners with a total overview of their vehicles, including driver records, DVIRs, maintenance logs, and more. Plus, you will always know where your vehicles are and how they are operating so that you can improve the management of your fleet for increased productivity and efficiency.

Analytics and Scorecards

Analytics and Scorecards

This platform includes an advanced dashboard where you can manage all of your analytics, driving trends, logs, and DVIRs to keep an eye on your fleet. This information will make it easy to measure what’s going on and make the necessary adjustments to improve your fleet overall. The system is set up to automatically analyze data, providing valuable insights for fleet and driver management.

Driver scorecards make it easy to get an overview of each driver’s performance, providing you with at-a-glance information that allows you to compare fleet and driver performance, identify areas of improvement and training opportunities, and improve safety and satisfaction for drivers and customers alike.

Maintenance Diagnostics

As part of the analytics, you’ll get a full maintenance diagnostics tool that will allow you to monitor and manage the maintenance of your vehicles. You can set reminders based on mileage or dates, view maintenance records, and even see when vehicles are overdue or coming due for scheduled maintenance so that they never miss a service.

Real-Time Incident or Event Alerts

The InTouch ELD makes it easy to set up real-time email or text alerts so that fleet owners, dispatchers, and others can stay informed. If a vehicle is speeding excessively, has been idling too long, or exits a planned route or landmark, it will send an instant notification. This means that fleets and vehicles can be controlled in real-time and problems can be stopped in their tracks.

Dispatch Mode

This ELD also features a unique dispatch module, allowing companies to set and save their most frequent locations and dispatch jobs right through the Dashboard of the InTouch software. This will also notify the driver that they are going to a predetermined location, making jobs easier for everyone to track.

Tamper-Proof Monitoring

The entire InTouch ELD system is tamper-proof, ensuring that electronic records are securely stored and cannot be modified by anyone, for any reason. The device will be easy to install and give you peace of mind that your vehicles are tracked properly 24 hours a day, no matter who is behind the wheel. While the application is easy for drivers to use, it also ensures that they can’t hide violations, misreport DVIR information, or do anything else that could hurt the business.


InTouch does well to provide owner-operators and fleet managers with a couple of options for pricing and using its ELD solution. With this ELD, people can choose from two plans:

  • BYOD (Bring Your Own Device): For $24.95 per month, you will be provided with the ELD equipment and software to use on any smartphone or tablet that you already own. This plan provides guaranteed compliance thanks to the platform interface but will incur data charges to stay connected to the Internet.
  • Complete: $44.95 per month will give you the InTouch ELD hardware and software, as well as a tablet that can be used for displaying the software. This plan requires no down payment but will have a monthly fee of $44.95 for as many as three years to cover the cost of the tablet.

Disadvantages of the InTouch ELD

The InTouch ELD system doesn’t have a lot of drawbacks that stand out. For a basic system, it offers quite an impressive selection of features and solutions. One big disadvantage for many fleet owners is that the guarantee is only good for 30 days. Although the company does offer other support, customers would like to see a better guarantee as a sign of good faith.

The pricing availability is also a bit limited for some fleets and may not do well to provide an affordable option for larger companies. Not only that but if you want to use their provided tablet, you’re almost locked into a contract rather than paying a one-time device fee. These are a couple of things to consider when choosing your ELD solution.

Four Features Every ELD Should Have

Four Features Every ELD Should Have

Although every fleet and driver will have different needs, there are certain things that you should always look for when choosing your electronic logging device. First and foremost, you’ll need to ensure that your ELD solution is fully FMCSA-compliant and has all of the monitoring tools and features required by law. Choose an ELD that is not only compliant now, but that has automatic updating tools in place to ensure that they stay compliant regardless of future changes.

Three other elements that every ELD should offer include:

  • User-Friendly Interface: These systems are already discouraging drivers and getting a lot of negative feedback before they are even implemented. Therefore, it will always be essential that you choose a system that has an easy-to-use interface for all parties. Drivers, back-office personnel, and managers alike should all be able to access information easily and navigate the platform without much effort at all.
  • Driver Scorecards/Tracking: One of the biggest benefits of these devices is that you CAN track driver habits, behaviors, and everyday activities. This will not only help you see where drivers may be failing to perform their duties, but it could help identify ways to increase efficiency and safety, and even make it easier to create schedules that work better for everyone.
  • DVIRs and Maintenance Logs: The activity of your fleet is important, but so is its upkeep and condition. With an integrated ELD, you will be able to monitor all of the vehicle’s condition reports, maintenance issues, repair and service calls, and more. Being able to have a comprehensive electronic overview of your fleet will reduce your expenses related to operation and vehicle management.

While there is any number of features that could sell you on the best ELD for your fleet, these are some critical elements that should always be present. Otherwise, this device isn’t giving you the full capability and benefits that you deserve.

The Value of ELDs for Fleet Management

The benefits of ELDs are plentiful, so even beyond compliance, it’s going to be to your advantage to install a worthwhile system. The ELD mandate is enforcing the use of these systems, but the rewards will easily encourage you to continue using them regardless of what the law requires. Improved safety is the purpose of these systems, and that is also one of their biggest perks. When you can track your fleet in real-time and manage vehicles electronically, you can guarantee that everyone is operating more safely on the roads, in every capacity.

Your vehicles will be in optimal condition and your drivers will be operating in the safest and most efficient capacity, and you can track it all from anywhere with the InTouch ELD that can be accessed from any smartphone or tablet.

Another benefit of choosing a quality ELD like the InTouch system is that you will be able to reduce your operating expenses. You can spend less on fuel, maintenance, and even payroll expenses by having a more efficient fleet. When you’re spending less, that means you’re profiting more and that’s a win for everyone. Your maintenance and fuel costs will be reduced by being able to track vehicle activity, ensure that maintenance schedules are maintained, and get real-time alerts of mechanical failures or other issues so that they can be resolved immediately.

Finally, with all of these features in place, you can enjoy having a much more productive, efficient fleet and operation overall. Paper logs were hard to track and maintain, and there was a lot of room for error or misreported information. Electronic monitoring guarantees that you will get the facts about the day-to-day activities of drivers and vehicles so that you can make the right adjustments to improve your operations. Who doesn’t want a safer, more productive fleet operation, after all?

Conclusion: Is the InTouch ELD Right for You?

The InTouch ELD offers a host of features and solutions for fleet monitoring and logging compliance that is in line with the new ELD mandate from the FMCSA. If you want the best ELD solution, you’ll need to make sure that it lives up to your expectations. This model seems to do that at an affordable price, and although it may not be one of the most dynamic systems on the market, it has just about everything that you need.

Make sure that you compare the features of this device to others and see what will be right for your specific needs. The InTouch system is designed primarily for smaller fleets, but it does have a lot to offer for them. If you’ve already got smartphones or tablets you can use to access the software, it offers a much more affordable solution than many ELDs out there. However, even if this specific model doesn’t meet your needs, it should be easier for you to find the one that does now that you have more information.


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