Have you been having a difficult time finding the perfect ELD? Read the J.J. Keller ELog review for 2020 to get a better idea of what this system can provide.
The search for electronic logging devices can be complicated. Many devices and manufacturers are providing these types of services and hardware today, many of which have similar features and options available. It can be difficult to determine which one will be the right choice for your company. To help make matters easier, it’s always a good idea to check out some reviews before committing. The J.J. Keller ELog review for 2020 that follows can provide you some insight into what this system provides.
We will learn more about the features and benefits of the system, along with some of the potential problems, and feedback from drivers who have used the ELD. This information should help you to have a broader understanding of whether it is something you might want to consider using for your fleet.
Pros and Cons of the J.J. Keller ELog
One of the best ways to get a quick idea of whether the system you are choosing is right is to look at the pros and cons. The list below will let you know some of the major benefits and drawbacks of the ELD.
- No contract
- Complies with all Department of Transportation requirements
- Easy installation
- Easy to use
- Great customer support
- The pricing system can be complicated
- Features with the telematics are sparse
- The management software could use an update
Specs of the J.J. Keller ELog
Here are some of the main specs associated with the J.J. Keller ELog. Looking at the specs can give you an idea of whether it might be a good choice for your fleet, or if you may want to keep looking for a solution.
|Device||Phones, Tablets, and the J.J. Keller Compliance Tablet|
|Customer Support||Live Chat and Phone from 7 AM to 6 PM Central Monday to Friday, 24/7 ELD and Permit Help|
|Basic Features||Hours of Service, Log Auditing, Alerts,|
|Payment||ELD is $199, while the Tablet is $349. There Are Many Options for the Monthly Service with Various Price Points|
Features of the J.J. Keller ELog
You can’t simply choose just any electronic logging device and system for your fleet. You have to be sure that you are choosing a solution that will provide the results you need and that will be easy to use. We will look at the various features the system offers, the types of devices that are available, the pricing, and some of the negatives of the system. It’s always important to factor in the drawbacks when you are trying to make a decision, so you can be sure that the system is right for you.
The ELD from J.J. Keller comes includes the online Encompass fleet management system, which provides a substantial amount of support. The ELD does not come with a harness, and you will need to determine which types of connectors you will need to hook up the ELD in your vehicle. The company offers OBD-II connectors for Classes 1-6, as well as OBD-II connectors for Volvo and Mack. A range of 6-pin and 9-pin connectors are available, too.
If you choose to use the tablet from J.J. Keller, you will be pleased to know that it has 4G coverage and comes locked down. This means that it will only be usable with the Encompass software and to ensure that the vehicle is compliant. The users will not be able to download and use other apps on the device. Why is this so important? There are many applications today that can negatively affect how a tablet computer operates. This helps to keep the tablet safe, and it ensures that it’s not bogged down with a large number of applications.
Regardless of the option that you choose, you will find that the installation and getting the software up and running is relatively simple, as we will discuss further below.
Ease of Use
Naturally, you want to be sure you are choosing an electronic logging device and accompanying software that will be easy to use. The usability of the J.J. Keller ELD helps to make it a solid solution. The installation is simple when it comes to the device, as well as the software. There is not a large learning curve, so the drivers and the back office should be able to understand how to use and navigate the software in a short time.
Compliance and Back Office Support
The company’s patented electronic logging device will ensure your fleet complies with the ELD Mandate. It will provide log auditing, hours of service, and a host of other features. This includes alerts and notifications of violations that occur, missing logs, and unassigned driver time. The system ensures that you are compliant with all of the latest requirements from the FMCSA.
You will also find that the system can help to make fleet management easier with the software that’s provided. The back office can keep track of the hours of service, so they can be sure they are properly assigning drivers and routes. There are options for driver qualifications, fuel tax reporting, unit tracking and maintenance, and more. Optional services include MVR and Alcohol and Drug TPA Management.
Excellent Customer Support
When you are choosing an ELD and fleet management services, it is important to choose a company that can provide support when needed. J.J. Keller agrees, and you will find that they have an excellent support staff. There is 24/7 customer service available for technical support for drivers. The Driver Roadside Inspection Hotline is available around the clock, as well.
Technical user support for the Encompass software, which is often used in the office, will be available Monday through Friday from 7 AM to 6 PM Central Time. Support also includes a range of tools including FAQs, training videos, and guides. These tools will often be capable of providing answers and solutions to those who need them without the need to contact customer support.
Another nice feature that’s not found with many other options is the regulatory webcast that is provided each quarter. This can provide you with any needed information that you might need regarding potential changes in compliance.
Drivers are required to inspect their vehicles before they start their shift. Not only do they need to inspect the vehicle, but they also need to report their findings to the office and ensure it’s logged. The inspection will often include the tires, brakes, and lights, along with other areas of the vehicle. If the drivers have to go through a roadside inspection by the Department of Transportation, they are required to show their inspection reports. Choosing an ELD like the J.J. Keller ELog ensures that making and logging these inspections is fast and easy.
GPS Tracking and Navigation as Back Office Add-Ons
There is also the option of having GPS tracking and navigation, which can be added to the system. These are features that can be quite helpful in terms of fleet management. Since the product doesn’t have much else in the way of management and telematics, you may find that you want to have tracking and navigation for your system.
When you can track your trucks using GPS, you will always know where they are located. This can help you ensure that your drivers are on track to deliver on time, or if they are running late for one reason or another.
The navigation feature can help you to reroute the vehicle if needed. There might be unexpected problems with the weather, a washed-out bridge, dense traffic, or a host of other problems that the driver might face. Having back-office help with navigation to help the driver get back on track is a huge benefit.
Drawbacks of the J.J. Keller ELog
There are many wonderful features with this electronic logging device, but this doesn’t mean that it is necessarily the right solution for everyone. We must look at some of the potential problems, as well. In addition to the noted issues, we will also look at what some of the users have said about the system.
One of the issues is that the pricing system, discussed below, can be rather complex. The best solution for understanding exactly how much your service will cost per vehicle and for your entire fleet will be to get in touch with the company to get a quote.
There are not as many telematics features with the system as you might be able to find with other options on the market. This has caused some people to pass by the J.J. Keller ELog. Others have found that the management software is serviceable, but they feel that it could use an update.
Feedback from Drivers Using the J.J. Keller ELog System
When you are looking at an ELD system to use, it’s always a good idea to consider looking at what some of the seller’s customers are saying about the product. You will often find that there are both glowing and negative reviews, and that’s good. It can give you a better idea of what it will be like to use the system in practice.
With the J.J. Keller ELog system, many customers have found that the system was easy to install and start using. They say that the app is intuitive enough to understand, as well. However, others have had some complaints about the app. One customer was not happy with the permanent mounting that was required of the system. They’ve also said that some of the information on the app was small, which made it difficult to read without taking a closer look.
There are also some customers whose reviews have mentioned that they have been dealing with connectivity issues. This issue caused the vehicles to be driven several miles before they were discoverable and would connect to the system. This is not something that anyone wants from an ELD. Fortunately, issues of this magnitude tend to be rare with the J.J. Keller ELog system.
Complex Pricing of the J.J. Keller ELog
The pricing is where there is a lot of confusion over the system, and that’s because there are so many different and varied options and custom solutions that can be offered through the company. The price of the ELD is $199, but this doesn’t consider the monthly service. If you choose to use the company’s tablet rather than supplying your own phone or tablet, it will cost another $349. It’s important to remember that these are per-vehicle costs.
There is also a subscription fee. If you are using your own tablets or phones, and you have your own data plan, the cost is $25.50 per month per vehicle. The subscription fee for those who are also using the compliance tablet data plan is $59 per month per vehicle. As we mentioned above, to determine exactly how much you will be paying for the service, you will want to get in touch with the company to get a quote.
Conclusion: Will the J.J. Keller ELog Be Right for You?
There are many different ELD solutions available on the market today. It can be difficult to know which of these solutions will be a good choice for your company. Now that you’ve seen the features and benefits, as well as drawbacks of the J.J. Keller ELog, you should be able to compare it with other options you are considering. It has some great advantages and it is easy to use. However, the telematics solutions aren’t as robust as what you will find with other options.
Depending on the needs of your particular fleet, this could be an ideal solution, or you might want to look elsewhere for what you need. Consider what your company needs and make your choice based on those needs rather than choosing just any ELD. You and your drivers will be happier with your purchase when you do.